Why Is There a $20 Fee for Warranty Replacements?

We get it—no one loves fees. So why do we charge $20 for replacements that are covered under warranty?

Great question. Let’s break it down.

🧾 What the $20 Covers

When we approve a warranty claim (whether it’s for a manufacturer defect or lens issue under our Saltwater Promise), the product itself is free. But we do charge a flat $20 fee to help cover:

• Shipping (from our warehouse to your doorstep)

• Processing & handling (picking, packing, and prepping your order)

• Customer support & claim evaluation

• Sustainable packaging and materials

We keep this fee as low as possible—we don’t profit from warranty claims. In fact, it costs us more than this fee to replace a warranty! We just want to keep the process smooth and fair for everyone.

🌊 Why Not Just Ship for Free?

We’re a small, independent brand built around premium performance on the water. We don’t bake “free” into our pricing like some larger companies do or those with less invested into the product itself. Instead, we focus on:

• Making better sunglasses at an accessible price

• Offering industry-leading saltwater protection

• Providing honest, upfront support when things go wrong

This helps us keep costs fair across the board—for first-time buyers, loyal customers, and members alike.

🌞 Want VIP Warranty Coverage?

Members of our Sun Collective pay just $5 flat-rate shipping on warranty repairs (and get 2 full years of protection, accidental coverage, and more). If you’d like to join—or upgrade retroactively after your claim—we’ll send you the option once your form is submitted.

Learn more about the Sun Collective →

We appreciate your support and your trust. If you ever have questions, our team is here to help. Contact us here.