Warranty Support for Wholesale Customers

Here’s everything you need to know about how our warranty program works and how to direct your shoppers if they need support.

✅ What’s Covered

All Rheos sunglasses are covered under our Standard Warranty, regardless of where they were purchased:

🕶 Frame Warranty (1 Year)

• Covers manufacturer defects (e.g., broken hinges, frame separation)

• Does not cover accidental damage or wear and tear

🔬 Lens Warranty – Saltwater Promise (1 Year)

• Protects against manufacturer defects like coating failure, peeling, or clouding

• Does not cover scratches from drops, cleaning abrasions, or dashboard heat

📄 What We’ll Need to Process a Claim

To honor a warranty claim, we require:

• A proof of purchase or receipt (photo of register receipt, invoice, or store-branded return label are all fine)

• A photo of the damage

• The customer’s name and email for communication and shipping

The easiest way to start a claim is to direct your customer to email us.

💡 Sun Collective Upgrade Option

If your customer wants extra peace of mind, they can retroactively join the Sun Collective and receive:

• 2-year VIP warranty (including accidental damage)

• 30% off scratched lens / accidental damage replacements

• Free travel case

• $5 flat-rate repairs

We’ll include that option after they submit their claim—it’s never too late to upgrade their coverage.

🧾 Shipping & Processing Fees

• Within 30 days of purchase: Free replacement

• After 30 days: $20 flat-rate shipping + processing (U.S. only) for repairs or covered replacements

• International shipping fees may vary

🧠 Need Help?

If you or your customer have any questions about the process, we’re happy to assist. Just reach out to wholesale@rheosgear.com or send customers directly to our Help Center.

Thank you for helping us protect the spirit of the water—and your customers’ favorite shades. ☀️