Can I Return or Exchange My Sunglasses?
Yes! We want you to love your Rheos shades—and we make returns and exchanges as smooth as possible.
✅ Return & Exchange Eligibility
You can return or exchange your sunglasses if:
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It’s within 30 days of delivery
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The item is unused and in original condition
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You still have the case and original packaging
💸 Is There a Return Shipping Fee?
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U.S. Returns & Exchanges: We waive the shipping fee for first-time returns and exchanges.
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U.S. Multiple Returns: If you've previously returned or exchanged an item with us, a small $3 flat-rate shipping fee applies.
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International Orders: Return shipping costs vary by country
❌ Returns Not Accepted If:
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The sunglasses show signs of wear or damage
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The request is made more than 30 days after delivery
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The item was marked final sale (this will be noted clearly on the product or Sale page)
🔁 How to Start a Return or Exchange
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Send us an email (hello@rheosgear.com) with your order number
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Let us know if you’d like to return or exchange
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Please include your return/exchange reason
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We will email you a return label (if eligible) for easy drop-off
Once we receive and inspect your return, we’ll process your refund or send your new item. Please allow 3–5 business days for processing once it reaches our warehouse.
Still have questions? Contact our support team → — we’re happy to help!